How do I create an account?
Go to Sign up from the homepage or header, enter your email and a password, then verify your email with the code we send you. After that you can choose a plan (or start free) and add your first profile.
Help Center / FAQs
Find answers to common questions about using Americano Health.
Getting started
What's included in the free plan?
The free Individual plan includes one profile (you), medical history storage (diagnoses, conditions, allergies), daily medication tracking and med check-ins, appointment tracking, symptom logging, and a shareable PDF health summary. Premium insights and multiple profiles require an upgrade.
How do I add my first profile?
After signing in, use the app to add a profile for yourself (name and basic info). You can then connect medical records, add medications, and manage appointments and symptoms from that profile. On Family plans you can add additional profiles for dependents.
Managing records
How do I connect my medical records?
From a profile, use the option to connect to your hospital or health system. We support connections to many hospital systems. You sign in with your patient portal credentials where prompted; we then pull medications, conditions, and other records into Americano Health so everything is in one place.
How do I add medications manually?
You can add and edit medications from the profile’s medication list. Use the intake or medication section to enter name, dosage, and schedule. Med check-ins let you record whether each medication was taken on a given day.
How do I schedule appointments?
The app lets you track and view upcoming appointments for each profile. Add or edit appointments in the appointments section so you have one place to see when you or your dependents have visits. We don’t schedule visits with the doctor’s office—you still book those with the provider.
How do I share my health summary?
From a profile you can generate a medical history PDF and share it with doctors or emergency responders. Use the share or export option to create the PDF, then send it by email or bring it to the visit. This gives clinicians a single summary of conditions, medications, allergies, and other key history.
Caregiver features
How do I manage multiple profiles?
On a Caretaker plan you can add dependent profiles (e.g. children or family members you care for). Each profile has its own medications, appointments, conditions, and shareable summary. You switch between profiles in the app to view and update each person’s information.
How do I add a dependent or family member?
Upgrade to a Caretaker plan (Caretaker Basic or Caretaker Premium), then use the app to add a new profile for the dependent. You enter their basic info and can connect their medical records (with appropriate consent), add medications, and manage their appointments and health summary from your account.
Account & billing
How do I change my subscription plan?
Sign in and go to Manage subscription (or Account → Subscription). From there you can upgrade, downgrade, or switch between monthly and annual billing. Changes typically apply at the start of your next billing period unless you upgrade, which may take effect immediately.
How do I reset my password?
On the login page, use the Forgot password link to request a reset. You’ll receive an email with a link to set a new password. If you don’t see that option or have trouble, contact support@americanohealth.com.
How do I cancel my subscription?
Sign in and open Manage subscription. Use the option to cancel your plan. Your access continues until the end of the current billing period; after that you won’t be charged and your account will move to the free tier (or you can delete your account from settings).
How do I delete my account?
Go to the Manage account page (from the app: Settings → Manage account; or sign in on the web). There you can delete your account. See our Delete account page for full steps and what data is removed.
Can I delete my data without deleting my account?
Yes. Go to the Manage account page (from the app: Settings → Manage account; or sign in on the web). There you can delete your data without deleting your account. See our Delete data page for details.
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